What changed, and what we corrected.
A correction does not delete the old wording; it strikes it through, so you can see what it said and what is true now.
The site described actions this software has never carried out.
Previously this said: Cancels, reroutes, refunds, starts the return.Now: Proposes refunds, cancellations and returns. So far not one has been carried out.WooCommerce was listed among the integrations that work.
Previously this said: Available now: WooCommerce.Now: Written, not yet tested against a real store.The pilot terms contradicted the shadow week.
Previously this said: Access to a test store, never your live one.Now: Read-only on your real store and helpdesk. During the shadow week nothing reaches your customers.New site in Dutch and English, with a Trust page: what it does not do, where data goes, what we commit to and what is not finished.
The activity screen counted every run as a proposed action. It now counts only real proposals.
The console front page: five numbers over a period you choose, with the previous period beside them.
One queue for everything waiting on a person, with a daily line and a three-reply spot-check. And the page at the end of a shadow week.
For seventeen days our internal documentation said something untrue about the rights we request in Shopify.
Previously this said: The app requests write access to orders (write_orders).Now: The app requests read_orders and read_products only.Prices per month in bands, set against minutes saved, instead of per ticket.
The first full run: an email in Trengo, an order from Shopify, a decision, and a stop above the limit. That run is on the home page.
The site said "European hosting". That was not true.
Previously this said: European hosting.Now: No region pinned. See Trust for what applies today and what we commit to.The site asked people to email an address that did not exist. The buttons are gone until there is a real one.